Submitting a claim
How do I submit a claim?
Use this contact form or email us directly with the following information:
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Photo of the item with the order number handwritten on a piece of paper next to it. We can not process your request without your order number.
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Order Number (found in your original confirmation email).
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Confirmation of your current shipping address.
How long does it take to hear back about a claim?
It usually takes 1-3 business days for us to get back to you about your claim. We may request for additional images or a video if we need to see your item in more detail.
Why was my claim denied?
We can not complete a repair unless all 3 steps, as shown above, are completed. Your claim may be denied if the damage was caused by yourself, and was not a manufacturing issue. For example (but not limited to) a chemical cleaner was used on your item, or the chain of the necklace was cut.
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