My necklace is scratched, can I exchange it?
Like almost all jewelry, 316L Stainless Steel will inevitably get some scratches, even with normal daily wear. Because this is normal and expected, it is not covered by our repair warranty. We suggest taking off your necklace if you are doing any heavy lifting, or refer to our care instructions.
I damaged my own necklace by accident, can you help?
We always try to help when we can. We understand that mistakes and accidents happen, and the best thing to do is to reach out to our team so we can look into your case.
I lost my item, can I get it replaced?
Unfortunately we do not cover lost items.
Why was I only offered 50% of my warranty claim?
You will be expected to pay 50% of the original cost of the item in the following cases: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, ageing (minor scratches, etc) and alteration of colours such as a subtle colour change to plating, failure or damage caused by fire, water or natural disaster and damage by a third party jeweller.
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